Support for Shippers

Are you an Importer, Exporter, eCommerce Supplier or Beneficial Cargo Owner (BCO)? Then these support videos are for you! Setting up your account, create bookings, track shipments, or collaborate and exchange information with Service Providers.

If you need further assistance, please contacts us via support@shipz.com, or through our social media channels.

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Introduction

Welcome to shipz.com

Thank you for joining us! Please view the following short introduction video

Setting up your account

Create your account

We walk through the creation of a new shipper account on shipz.com. Includes a brief overview on the difference between a shipper and service provider account.

Shipper dashboard

We walk through the features of the Shipper dashboard, including menu items, profile and other features that you'll see after you log in.

Your profile (Introduction)

We walk through setting up your Shipper profile, and the various settings that relate to how you are identified on the Platform.

Organisations (Introduction)

We walk through what Organisations are, how they function and why they are a powerful addition to your account on shipz.com.

Organisations (Detail)

We walk through the details of setting up an Organisation and how to use them within the platform.

Inviting New Users

Learn how to add users, and the benefits of adding new Users to your shipz.com profile.

Users inside organisations

Learn about the importance of Users inside an Organisation, and how to add Users into the Organisations you've created.

Using shipz.com

Create a Booking

Learn how to create a booking, including how to add in details to make your booking request accurate and attract more quotes from Service Providers.

Booking Request Summary Card

Learn about the importance of the Booking Request Summary Card - A card that is shared with Service Providers during the booking process.

Booking - Notes Section

Learn about the importance of Booking Notes - A section where you can add in additional Service Provider instructions about your shipment.

Booking - Final checks and submission

Learn how to finalize your booking, and submit it to Service Providers - From 'Draft' to 'Open for Quotes'

Create a tracked shipment

Learn how to create an automatically tracked shipment, and other shipments that you need to manage. Covers off adding shipment details, documents, messages and other information.

Accepting and Paying a Booking

Learn how to accept a quotation from a Service Provider, and then securely pay for the booking.

Shipz Marketplace

Bringing together a global community of Shippers and Service Providers to book and manage shipments: Fast, easy, secure.